TERMS AND CONDITIONS OF USE

We are pleased to offer you access to your health information via a Web-based version of our computer system called MyChart.

We think it is important for you to know how we handle information which you provide us or we communicate to you when you use MyChart. These Terms & Conditions of Use (“Terms”) outline our practices and our sensitivity to your privacy and the protection of your health records. We reserve the right to revoke access to MyChart at any time for any reason.

Response to Electronic Communication – We will use good faith efforts to provide a timely response to the questions you submit using MyChart. However, please allow two (2) business days for a response as our staff may not be immediately available to respond to a question. DO NOT SUBMIT QUESTIONS ELECTRONICALLY IN THE CASE OF AN EMERGENCY AND INSTEAD CALL 911.

When you as a patient send electronic communications, we are only able to respond based on the information you provide to us. We must receive accurate and detailed information in order to respond to your questions.

E-mail Privacy - Patients using MyChart will be notified by e-mail when new medical information is available for review on MyChart. Any person with access to your e-mail will be able to see this notification. This could include your spouse, employer or anyone else that can access your e-mail account. Although we do not send private medical information in an e-mail, you will receive an electronic notification that new medical information is available that you many not want others to know. As a patient, please be aware of this when choosing to sign up for and use MyChart.

If you send us an electronic communication through MyChart, we may share your message with authorized staff that assist the physician in providing you medical care and such communications will become part of the permanent electronic medical record. We only permit clinical staff to access your confidential medical information on MyChart on a need to know basis in order to provide you with an appropriate response. Staff members are under an obligation to keep your medical information in MyChart strictly confidential.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as we give the medical information we store in paper form or in other electronic storage sites. We are committed to protecting the confidentiality of your medical information. We limit employees’ access and ability to enter or view information based upon their role in your care. We use physical, administrative, and technical safeguards to protect your medical information. We track the records which are accessed and the time and date each time a patient’s medical information is accessed on MyChart.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Internet Explorer 9.0 and above, Mozilla Firefox 33.x and above, Safari 7.x on Mac, Google Chrome 38.x and above).

Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to our organization by viewing the digital certificate. This certificate verifies the connection between the server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.